ENFI

Returns

Return and exchange policy

Return and exchange policy in Finland:

In accordance with the Consumer Protection Act of Finland, you have the right to return an item within 14 days of receiving your order. The return right applies only to items that are in new, unused condition and in their original packaging. 

In Finland returns & exchanges are free of charge when using POSTI return services (ID  642920).

Include a copy of the order when sending an item back for return. Also include your name, order number, phone number, email and address. Please also include your bank account number in IBAN format.

Address for returns or exchanges:

Asiakaspalautus / Papu Design
Nokianvaltatie 25 B
37100 Nokia
FINLAND

The return is free when using POSTI services, and the customer return id is 642920

We will not accept returns after 14 business days. When the return is received and accepted, a refund will be made to the original payment method. The time for processing a return may take up to 10-15 working days.

If all products from the original order are returned, the original shipping fee will also be returned. If the return does not include all products of the original order, the shipping fee will not be returned.

You will receive the information and guidelines for exchanges along with your shipment.

 

Return and exchange policy outside of Finland:

In accordance with the Consumer Protection Act of Finland, you have the right to exchange and/or return an item within 14 days of receiving your order. The return right applies only to items that are in new, unused condition and in their original packaging.

Include a copy of the order when sending an item back for return or exchange. Also include your name, customer number, phone number, email and address. 

We will not accept returns after 14 business days. Once we have received the return has been received, it will be processed. When the return it accepted, a refund will be made to the original payment method. The time for processing a return may take up to 10-15 working days.

If all products from the original order are returned, the original shipping fee will also be returned. If the return does not include all products of the original order, the shipping fee will not be returned.

You will receive the information and guidelines for exchanges along with your shipment.

 

Europe

If you want to return an item/items from your order, please send a notification of return to our Customer Service team (customerservice@papustories.com). Include your name, order number (PAPU#XXXX) and phone number and which items you want to return in the return notification. Once we have received the notification, we will send you the shipping label and instructions by email. The cost of the return is 5,00 EUR which will be deducted from the refund. You will also receive the instructions for returns along with your order.

1. Send the return notification by email to customerservice@papustories.com

2. Our customer service team will send you the return shipping label

3. The returned item(s) will be check and the refund is made to the original payment method used when placing the order. The return fee of 5,00 EUR will be deducted from the refund.

4. Our customer service team will send you a confirmation when the refund is made.  

Outside of Europe

If you want to return an item/items from your order, please send a notification of return to our Customer Service team (customerservice@papustories.com). Include your name, order number (PAPU#XXXX) and phone number and which items you want to return in the return notification. Once we have received the notification, we will send you the shipping label and instructions by email. The cost of the return is 10,00 EUR which will be deducted from the refund. You will also receive the instructions for returns along with your order.

1. Send the return notification by email to customerservice@papustories.com

2. Our customer service team will send you the return shipping label

3. The returned item(s) will be check and the refund is made to the original payment method used when placing the order. The return fee of 10,00 EUR will be deducted from the refund.

4. Our customer service team will send you a confirmation when the refund is made.