ENFI

Returns

Return and exchange policy

Return and exchange policy in Finland:

Updated 27.08.2019

In accordance with the Consumer Protection Act of Finland, you have the right to return an item within 14 days of receiving your order. The return right applies only to items that are in new, unused condition and in their original packaging. In Finland please use POSTI return services (ID 655374) for returns and exchanges. The return fee in Finland is 3,90€ which is always deducted from the refund. If the complete original order is returned, the original shipping cost is refunded, but the return fee 3,90€ is deducted. Exchanging to another product of the same value is free of charge.

Before the return shipment send a return notification to customerservice@papustories.com by email. Please fill in and include the return form to your package.

Address for returns or exchanges:

Asiakaspalautus
Papu Design Oy/ DHL Supply Chain
Ovakonkatu 2
20200 Turku
FINLAND

The return shipment is free when using POSTI services, and the customer return id is 655374. Keep the receipt of the return until the refund is completed. 

We will not accept returns after 14 business days. When the return is received and accepted, a refund will be made to the original payment method. The time for processing a return may take up to 10-15 working days.

If all products from the original order are returned, the original shipping fee will also be returned. If the return does not include all products of the original order, the shipping fee will not be returned. The return fee of 3,90€ is deducted from all returns regardless if the entire order is returned, or individual items of the order.

If a parcel is not picked up from the pick-up point the parcel will be returned to us and a fee of 10,00€ is deducted from the refund amount if the customer does not wish to keep the order. If you have missed the last pick-up date, please contact customerservice@papustories.com to arrange re-shipping. A parcel can be re-shipped on request once.

You will receive the information and guidelines for exchanges along with your shipment.

 

Return policy outside of Finland:

In accordance with the Consumer Protection Act of Finland, you have the right to  return an item within 14 days of receiving your order. The return right applies only to items that are in new, unused condition and in their original packaging.

Before the return shipment send a return notification to customerservice@papustories.com by email. Please fill in and include the return form to your package.

We will not accept returns after 14 business days. Once we have received the return has been received, it will be processed. When the return it accepted, a refund will be made to the original payment method. The time for processing a return may take up to 10-15 working days.

If all products from the original order are returned, the original shipping fee will also be returned. If the return does not include all products of the original order, the shipping fee will not be returned.

 

Europe

If you want to return an item/items from your order, please send a notification of return to our Customer Service team (customerservice@papustories.com). Include your name, order number (PAPU#XXXX) and phone number and which items you want to return in the return notification. Once we have received the notification, we will send you the shipping label and instructions by email. The cost of the return is 5 EUR which will be deducted from the refund. You will also receive the instructions for returns along with your order.

1. Send the return notification by email to customerservice@papustories.com

2. Our customer service team will send you the return shipping label. Keep the receipt of the return shipment until the refund is completed. 

3. The returned item(s) will be check and the refund is made to the original payment method used when placing the order. The return fee of 5 EUR will be deducted from the refund.

4. You will receive a confirmation when the refund is made.  

Outside of Europe

If you want to return an item/items from your order, please send a notification of return to our Customer Service team (customerservice@papustories.com). Include your name, order number (PAPU#XXXX) and phone number and which items you want to return in the return notification. Once we have received the notification, we will send you the shipping label and instructions by email. The cost of the return is 10 EUR which will be deducted from the refund. You will also receive the instructions for returns along with your order.

1. Send the return notification by email to customerservice@papustories.com

2. Our customer service team will send you the return shipping label. Keep the receipt of the return shipment until the refund is completed. 

3. The returned item(s) will be check and the refund is made to the original payment method used when placing the order. The return fee of 10 EUR will be deducted from the refund.

4. You will receive a confirmation when the refund is made.