ENFI

Terms & Conditions

 

Effective from 03.09.2018

General information

The products are sold by Papu Design Oy (2622278-7). We sell products to private individuals of legal age in Finland and worldwide. All prices include VAT. We reserve the right to change prices and shipping costs.

Ordering

The products are ordered primarily from www.papustories.com via the shopping cart.

All orders are confirmed by email and include the total price of the order, shipping costs and products ordered. To receive an order confirmation, a correct email address should be provided when ordering.

The customer agrees to the terms and conditions when placing an order.

Order confirmation

For all orders placed at papustories.com Papu Design will send an order confirmation email which provides:

  • the reference number/ order number
  • the contact information you have provided
  • ordered products and quantities
  • the payment method of your choice

Payment methods

The products/services and applicable shipping fees will be paid when placing the order. The following payment methods are accepted: Finnish online banks (Nordea, Osuuspankki, Danske Bank, Aktia, POP Bank, Säästöpankit, OmaSäästöpankki, Handelsbanken, S-Pankki, Ålandsbanken), credit/debit cards and Collector invoice/installment. Payments are handled by Paytrail Oyj. It's also possible to pay by bank transfer.

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Payment service provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7

www.paytrail.com

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Bank transfer

The bank transfer option is also provided by Paytrail Plc (Business ID: 2122839-7) in collaboration with Finnish banks and credit institutions. For the consumer, this process works in the same way as traditional online payments.

Shipping and delivery

Delivery time

5 business days in Finland, 10 business days worldwide, when products are in stock. Shipping delays, weekends and holidays may affect delivery time.

Shipping costs

Shipping costs include the cost of shipping & packaging. The shipping costs depend on the order value and the delivery method chosen.

 

Destination  Value of the order Shipping cost
Finland equal to or over 70,00€ 0,00€
Finland under 70,00€ 3,90€
Europe equal to or over 100,00€ 0,00€
Europe under 100,00€ 6,90€
Other countries equal to or over 200,00€ 0,00€
Other countries under 200,00€ 12,90€

 

Shipment tracking

Once your order has been shipped, you will receive an email with a tracking code for your package. You can check the shipping status of your package.

Return and exchange policy

Return and exchange policy in Finland:

In accordance with the Consumer Protection Act of Finland, you have the right to return an item within 14 days of receiving your order. The return right applies only to items that are in new, unused condition and in their original packaging.

Include a copy of the order when sending an item back for return. Also include your name, order number, phone number, email and address. 

For returns where payment was made using online bank payment or bank transfer, please also include your bank account number in IBAN format.

Address for returns or exchanges:

Papu Design
Nokianvaltatie 25 B
37100 Nokia
FINLAND

We will not accept returns after 14 business days. Once we have received the return has been received, it will be processed. When the return it accepted, a refund will be made to the original payment method. The time for processing a return may take up to 10-15 working days.

If all products from the original order are returned, the original shipping fee will also be returned. If the return does not include all products of the original order, the shipping fee will not be returned.

 

You will receive the information and guidelines for exchanges along with your shipment, and you can also find the guidelines here

 

Return and exchange policy outside of Finland:

In accordance with the Consumer Protection Act of Finland, you have the right to exchange and/or return an item within 14 days of receiving your order. The return right applies only to items that are in new, unused condition and in their original packaging.

Include a copy of the order when sending an item back for return or exchange. Also include your name, customer number, phone number, email, and address. 

Address for returns:

Papu Design
Nokianvaltatie 25 B
37100 Nokia
FINLAND

We will not accept returns after 14 business days. Once we have received the return has been received, it will be processed. When the return it accepted, a refund will be made to the original payment method. The time for processing a return may take up to 10-15 working days.

If all products from the original order are returned, the original shipping fee will also be returned. If the return does not include all products of the original order, the shipping fee will not be returned.

You will receive the information and guidelines for exchanges along with your shipment, and you can also find the guidelines here

 

Delivery problems and faulty products 

Should you not receive your package or if an item was damaged in transport or if the item ordered is faulty, contact us immediately by email asiakaspalvelu@papustories.com. If the package was damaged in transport, a claim must also be made with the shipping company

Notifications of faulty items must be made within 14 business days of receiving your order. 

Other

We reserve the right to change our terms and conditions. Customers should familiarize themselves with the terms and conditions before placing an order. 

Papu Design Oy handles all customer information confidentially and does not disclose customer information to third parties.

 These Terms shall be governed by and construed in accordance with Finnish law.

Force Majeure:

Papu Design shall not be liable to the Customer for not fulfilling the Terms due to causes which are beyond the control of Papu Design, (such as war, acts of government, strikes, natural disasters or other causes of a similar nature) for the duration of such events. In these cases, the Customer shall not have a right for compensation from Papu Design for breach of contract.